Ramblin Careers – Dispatcher

The essential duties and responsibilities are as follows; other duties may be assigned.

• Welcomes all drivers reporting for and returning from scheduled trips.
• Ensures drivers have all required information to successfully complete their trip.
• Audits upcoming trips to ensure all information is present and correct.
• Assists in monitoring driver swap seats and pre-trip and post-trip inspections.
• Monitors driver hours of service, ensuring regulatory compliance, real time.
• Addresses Saucon Alert Log, real time.
• Monitors fleet damage, reporting new damage to Operations Manager.
• Works closely with Maintenance Department, communicating current and upcoming equipment needs.
• Answers phones, responds to email and text message communications during scheduled shift in a timely, professional manner.
• Communicates with company personnel about challenges faced during scheduled shift and resolutions, as appropriate, through the Daily Dispatch Report (DDR).
• Makes process improvement recommendations to Operations Managers
• Fills in as a driver when necessary.

To perform the job successfully, an individual should demonstrate the following competencies.

• Problem Solving: identifies and resolves problems in a timely manner.
• Customer Service: responds to requests for service and assistance, and ensures commitments are met.
• Interpersonal: maintains confidentiality, listens to others without interrupting, and remains open to others’ ideas and tries new things.
• Oral Communication: speaks clearly and persuasively in positive or negative situations, listens and gets clarification when needed, and responds well to questions.
• Team Work: welcomes feedback, contributes to building a positive team, puts success of team above own interests, and supports everyone’s efforts to succeed.
• Written Communication: writes clearly and informatively, and able to read and interpret written information.
• Change Management: communicates changes effectively, builds commitment and overcomes resistance to change, and prepares and supports those affected by change.
• Leadership: exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, and displays passion and optimism.
• Quality Management: looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
• Ethics: treats people with respect, works with integrity and ethically, and upholds organizational values.
• Organizational Support: follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, and supports and respects diversity.
• Adaptability: adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: is consistently at work and on time.
• Dependability: follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and completes tasks on time.
• Judgment: displays willingness to make decisions based on solid information and judgement, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions.
• Professionalism: approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, and accepts responsibility for own actions.
• Safety and Security: observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, and uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and company personnel.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, and email communications software.

Certificates and Licenses

Class A or B Commercial Driver’s License with passenger endorsement preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to wet or humid conditions, work near moving mechanical parts and in outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles and chemicals. The noise level in the work environment is usually moderate.