Pay: $55,000-$65,000 annually
Welcome to Ramblin Express, where your passion for customer satisfaction meets the excitement of boosting sales and elevating our brand. As a Customer Engagement Specialist, you play a pivotal role in shaping our success story. If you are ready to be the forefront of dynamic sales strategies, building lasting relationships, and deliver unparalleled customer experiences, this is the opportunity for you.
As a Customer Engagement Specialist at Ramblin Express, you will:
- Craft and Execute Strategies: Develop and implement robust sales and marketing strategies to exceed revenue targets and drive business growth.
- Relationship Building: Establish and nurture relationships with key clients and strategic partners for fostering long-term connections.
- Tailor Solutions: Customize and present charter solutions, demonstrating an understanding of clients’ unique travel needs.
- Digital Marketing Mastery: Take charge of our digital presence, overseeing websites, SEO, SEM, content, social media, and on-line advertising efforts.
- Collaborative Excellence: Work seamlessly with Operations, Dispatch, and Sales Team to ensure smooth charter execution.
- Stay Ahead: Stay abreast of industry trends, market conditions, and competitor offerings to adapt strategies proactively.
- Tech Savvy: Quickly learn and adapt to new software systems and tools that support our evolving business needs.
- Reporting and Forecasting: Prepare and submit comprehensive market and sales reports, contributing valuable insights to the CEO.
- Customer-Centric Approach: Provide exceptional customer service throughout the sales and marketing process, enhancing customer satisfaction.
- Client Point of Contact: Respond promptly and professionally to customer inquiries, addressing their needs and concerns.
- Relationship Fostering: Act as a primary point of contact for clients, nurturing strong and enduring relationships.
- Commitment to Excellence: always Uphold our commitment to outstanding customer service and professional conduct.
We are looking for someone with:
- Educational background: bachelor’s degree in business, marketing, sales, or a related field (preferred)
- Tech Proficiency: Proven experience adapting to and effectively using various software tools and platforms, including CRM software. email marketing tools, and analytics platforms such as Google Analytic and Adobe Analytics.
- Sales Expertise: Demonstrated sales experience with a track record of managing and growing successful sales teams.
- Leadership Skills: Outstanding leadership and team- building abilities to drive collective success.
- Creativity: A creative thinker with innovative solutions to meet evolving market demands.
- Communication Skills: Excellent communication, negotiation, and interpersonal skills.
- Networking Prowess: Strong networking and relationship-building abilities to forge meaningful connections.
- Result Driven: A history of meeting and exceeding sales targets.
- Organization and Motivation: Highly organized, self-motivated, and capable of working both independently and collaboratively.
- Willingness to Travel: Ready to travel as necessary for client meetings and industry events.
- Industry Knowledge: Preferred but not required; your enthusiasm to learn and contribute matters most.
If you’re ready to embark on an exciting journey with Ramblin Express, apply now and be a driving force in shaping our success! Please note this position is based at our vibrant office and not remote.